Ibis Styles Kingsgate Hotel

The rooms are consistently praised for their tidiness and cozy atmosphere. Guests appreciate the efficient and friendly front desk service, including early check-ins and smooth check-out processes.

The hotel is located in beautiful location, especially for traveller that come to Melbourne for the first time. Close to Skybus drop off point (from airport and go to airport), close to tram stop (free tram zone). And a lot of restaurants nearby. Therefore, when I first checked in. Our room is particularly small and looks old. Even the smell is like old wet wood. The chain lock is not working, but the automatic lock is working well. And the fridge is leaking. One of the staff is very patient and helpful, she brings the room spray, called the maintenance staff to fix the lock and brings towel to wipe the water from the fridge. She told us that the maintenance staff could only come the next day. Therefore, my friend was not happy about the situation, professionally when we checked in, everything should be ready for the customer to stay. Well she is a hospitality professional so I also agree with her. So we asked the staff that assisted us about changing room, she told us to call the receptionist. When my friend call the receptionist explaining the situation, one lady in receptionist just keep denying and keep telling us the lock is not broken, the fridge not leaking just someone defrost it. Meanwhile she didn’t see the situation herself, which make my friend more upset because she feels like the receptionist just accuse her that she make up all the stories. Luckily another friendly male receptionist helps us and shows us the only room available in our room type, my friend about to cancel the whole booking before that. And we agreed to take the room. The room is more spacious, hot shower running well (no bathtub), lock is working, and the fridge working. The downside just a little bit dusty on the surface of everything and I found a pack of opened ketchup (probably from previous guest) next to the bed. The pillow and blanket is not comfortable compared to another hotel in the same level. Do I like the location? Yes. Do I like the service? Yes, everyone doing their best except one. Do they help with luggage before and after check out? Yes, very good point on that. Is it clean? Probably no, but bearable. If you go for efficiency, this place is the one. If you go for comfort, I don’t really recommend this.